Frequently Asked Questions

SocialFollowers.io is a digital marketing platform that provides social media promotional services. We help individuals, creators, and businesses increase their online visibility through targeted promotional campaigns across platforms including Instagram, YouTube, TikTok, Facebook, X (Twitter), Reddit, Discord, Telegram, and more. Our services are designed to complement your organic growth strategy by increasing your content's exposure to relevant audiences.

Yes! We offer limited free promotional trials on selected services so you can experience how our platform works before making any purchase. This allows you to see our service quality firsthand with no commitment required.

Yes, our promotional methods are entirely external and do not require access to your account. We never ask for your password or login credentials. All promotions are processed using only your publicly accessible profile link or post URL. We use promotional channels, similar to running advertisements, to increase your content's visibility.

We accept credit and debit cards through PayHere and Marx, cryptocurrency through Cryptomus, and store credit on your account. The methods available for your order are shown at checkout. Card and crypto payments are taken on the payment provider's own secure page, so your card details are never stored on our servers.

Our promotional methods are external and don't involve any actions performed on your account directly. We simply increase your content's exposure to potential audiences through promotional channels. Your account remains under your control at all times, and we never require or request access to your login credentials.

First, please ensure your social media profile is set to public, as promotional services cannot reach private accounts. If your profile is public and you haven't received results within the estimated delivery time shown on your order, please contact our support team via email or live chat. We'll investigate and resolve any issues promptly.

Delivery times vary by service and are clearly displayed on each service page before you place your order. Some promotional campaigns begin showing results within hours, while others are designed for gradual delivery over several days. Check the specific service details for accurate delivery estimates.

Any part of an order that is not delivered is refunded to your original payment method within 14 days, or — if you choose — as store credit worth 10% more. Parts already delivered are not refunded. Drops are refilled only within the refill period shown on the service. Please read our refund policy for the details.

Use "Track order" in the website menu, or sign in to your account to see all your orders and their current status.

Absolutely! We provide 24/7 customer support for all customers, regardless of order size or frequency. Our support team is available via email and live chat to assist with any questions, concerns, or issues you may have. We're committed to ensuring your experience with our platform is positive from start to finish.